Terms and Conditions for Freezecrust.ae

Welcome to Freezecrust.ae! These Terms and Conditions govern your use of our website, services, and products. By accessing or using this website, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Terms

1.1 Freezecrust.ae is an online platform offering freeze-dried fruits, açaí sorbet, and purée products, as well as recipes and healthy lifestyle blogs.
1.2 By using this website, you confirm that you are at least 18 years old or have parental or guardian consent.
1.3 We reserve the right to amend these Terms and Conditions at any time, with updates effective immediately upon posting.

2. Products and Pricing

2.1 All products listed on Freezecrust.ae are subject to availability.
2.2 Prices are displayed in AED and include applicable taxes. Delivery charges, where applicable, will be shown at checkout.
2.3 Product descriptions, images, and nutritional information are provided for reference only. Minor variations may occur.

3. Orders and Payments

3.1 Orders can only be placed through Freezecrust.ae. Confirmation is issued upon successful payment.
3.2 Payments are processed via secure online gateways, accepting major credit/debit cards and other supported methods.
3.3 Orders cannot be modified after confirmation. Please review your order details carefully before submitting.

4. Shipping and Delivery

4.1 We deliver across the UAE, with an estimated delivery time of 2–3 business days.
4.2 Delivery delays caused by incorrect addresses or external factors are not the responsibility of Freezecrust.ae.
4.3 Customers are required to inspect products upon receipt and report any issues within 24 hours.

5. Intellectual Property

5.1 All website content, including but not limited to images, logos, text, and graphics, is the intellectual property of Freezecrust.ae.
5.2 Unauthorized reproduction, modification, or distribution of website content is prohibited.

6. Limitation of Liability

6.1 Freezecrust.ae is not responsible for any damages arising from the misuse of our products or services.
6.2 Nutritional and dietary information provided is for reference only and not a substitute for professional advice.

Returns, Exchange, and Refund Policy

We strive to ensure your satisfaction with Freezecrust.ae. Please review our returns, exchange, and refund policies below.

1. Return Policy

1.1 Returns are only accepted for damaged, defective, or incorrectly delivered products.
1.2 Products must remain unused, in their original condition, and in the original packaging.
1.3 Seasonal or customized packages are non-returnable.

2. Exchange Policy

2.1 If you receive a damaged or incorrect product, you may request an exchange.
2.2 Exchanges are subject to product availability. If unavailable, a refund may be offered.

3. Refund Policy

3.1 Refunds are applicable under the following circumstances:

• Damaged or defective products
• Incorrect items delivered
  3.2 Refund requests must be submitted within 24 hours of receiving the product by emailing [your email address] or calling [your phone number].
  3.3 Approved refunds will be processed within 7 business days and issued to the original payment method.

4. How to Submit a Return, Exchange, or Refund Request

4.1 To initiate a return, exchange, or refund, please provide the following details:

• Order number
• Photos of the product showing the issue
• A brief description of the problem
  4.2 Contact us via email or phone within 24 hours of delivery.

5. Shipping Costs

5.1 Shipping costs for returning items are the customer’s responsibility unless the return is due to an error on our part.
5.2 If eligible for an exchange or refund, Freezecrust.ae will cover the shipping costs for the replacement product.